Returns and exchanges
We want you to feel confident with your Aura Femme order. Due to the intimate nature of our products, returns are only accepted when items meet the conditions below.
Items must be unworn, unwashed, unused, and in their original packaging with all tags and hygiene seals intact.
For hygiene reasons, intimate bottoms, bodysuits, hosiery, accessories, and final sale items may not be eligible for return unless they are faulty or incorrect.
Please contact us within 14 days of receiving your order if you would like to request a return. Items sent back without prior approval may not be accepted.
If your item arrives faulty, damaged, or incorrect, please contact us with your order number and clear photos of the issue so we can help resolve it.
Original shipping fees are generally non-refundable unless the item is faulty or we made an error with your order.
To request a return, please contact us with your order number, the item you would like to return, and the reason for your request.